What payment options are available?
At South Morang Dental, payment is expected at the time of treatment. To facilitate this, we have Eftpos and Credit Card facilities (accepting Visa and Mastercard only). We also have HICAPS, meaning that patients with private health insurance can claim an immediate rebate from their health fund.
We also see patients under the Veterans Affairs scheme.
The Australian Government also introduced the Child Dental Benefits Scheme on January 1, 2014. This means that children aged between 2 and 17, whose family receive Family Tax Benefit A, are eligible for Medicare rebates for certain dental services, up to a total of $1000 over a 2 year period.
Please ask our receptionist to check with Medicare if you are eligible to receive these rebates.
Where are your crowns made?
We use an advanced dental technician located in Melbourne, who makes the crowns in his local laboratory. We do NOT send our crowns to be made for a cheaper cost in another country overseas. Thus we can ensure that the quality of the workmanship and of the materials used will be of the highest standard possible, and no inferior materials will be used in the construction of the crown.
What are your sterilisation procedures?
Sterilisation is critical in preventing the spread of disease between patients, and a crucial part of our daily practice. Our autoclave is manufactured by Melag, which is considered the world leader in steriliser manufacturers, and is the highest class of autoclave (class B), which uses steam and a high pressure pump to sterilise to hospital standards, and even penetrate fine hollow instruments. We use the procedures and practices of Infection Control Guidelines produced by the Australian Government Department of Health Guidelines, Australian Standards, and Australian Dental Association.
Are you preferred providers for any private health insurance funds?
At South Morang Dental, we have elected NOT to become preferred providers for any Private Health Insurance (PHI) fund. We believe that we can only work to our high ethical standards if we have the patient’s best interests as our sole motivation; if dentists become preferred providers, financial payments and rules from the PHI become an important factor in their decision-making and treatment-planning. This can lead to over-servicing and poor quality treatment. Most PHI funds make extremely large profits, and this is the main focus of their business. They try to influence their members to see one of their preferred providers, as it is financially more profitable for them to encourage this. This is taking away the patient’s right to choose a dentist who they are comfortable with, and who may perform better treatment than the preferred provider. We are not willing to collaborate with any PHI fund in this unethical arrangement, and we feel that our patients will be treated better and more ethically if we act independently and with the patient’s best interests as our primary focus.